Application Lifecycle Management
We remove the burden of infrastructure and application management from our clients so they can re-allocate the use of their resources towards their core business. Our all-in solution for technical & functional development and maintenance helps ensure that clients’ business and management requirements are constantly in focus.
Our Application Lifecycle Management (ALM) service is a holistic solution for technical and functional support, as well as system development and maintenance. The primary purpose of ALM is to make sure that our clients get the most out of their enterprise investments by handing over the overall management of their system and applications to B-eye Solutions.
The ALM is described in more detail below:
Phase 1: Business Process Analysis
Business Process Analysis is a pre-project phase. This is where we gather information about the as-is processes and to-be processes and requirements. It is important to keep this as a non-technical exercise with 100% focus on the business and the business needs, as the result will be the basis of the decision in the Product Qualification Phase.
Phase 2: Solutions Qualification
In this stage, requirements are held against a selection of software platforms to choose the best fit for the task. Very often, this phase is skipped if a technology / system is in place or has been chosen.
Phase 3: Implementation & Transition
Once the design document has been produced and the technology/system selected, a team will be put together to stand as our clients’ single point of contact. During this phase, regular status calls will also be held between the client’s team and the B-eye Solutions team to transfer knowledge and to clearly define Service Level Agreements, Changes Management Processes, and Standard Operating Procedures.
Phase 4: Support & Maintenance
When the system is finally live, support and maintenance is the primary focus. At B-eye Solutions, we take this to a new level – instead of talking to unknown people everytime clients need assistance, they will be supported by the same people they worked with from Phase 1. This model ensures that each member of the support team has full understanding of their business needs and that the continuity of communications is preserved.